PRIVACY POLICY
Last Updated: June 13, 2025
Scope of This Policy
The term “Data” does not apply to information which does not relate to an identified or identifiable individual or to personal information or data rendered anonymous in such a manner that the individual is not or no longer identifiable (“Anonymized Data”). We hold all rights in and may use Anonymized Data for our own purposes in any legal manner and without attribution or compensation to any person.
At Fullcast, Inc. (“Fullcast”, “fullcast.io”, “we”, “us”, or “our”), we have a few fundamental principles:
1. We don’t and won’t ask you for Data unless we truly need it, including for monitoring abuse and security purposes. To make this Policy easier to read, our website at www.fullcast.io, web applications, mobile applications, tools, customer support channels, job application process, and our other products and services are collectively called the “Services” throughout this Policy.
2. The Services do not require you to enter any Data to view our website or the products and services offered, however, in order to access or otherwise utilize the Services or view additional offerings (i.e., white papers, videos, etc.), you will be asked to either provide certain Personal Information. We will process such Personal Information pursuant to this Policy.
Your Rights
Under applicable data protection, privacy, and other laws, you may have certain rights related to your access and control of your Data. Such rights may include the following:
- The right to access, correct, update, or request deletion of your Data.
- The right to object to processing or restrict the processing of your Data (Please note that if you exercise this right, it may limit or eliminate our ability to provide you the Services).
- The right to request portability of your Data.
- The right to opt-out of marketing communications we send you. You can exercise this right by clicking the “Unsubscribe” or “Opt-Out” link found in these communications.
- The right to not be subject to a decision based solely on automated processing, including profiling, known as Automatic Decision Making.
- The right to submit a complaint to any applicable regulatory authority about our processing activities.
- The right to opt-out of us sharing (as defined in the CPRA) your Data, including for direct marketing purposes, subject to certain legal exceptions.
- The right to limit use, disclosure, and restrict sensitive personal information (as defined in the CPRA).
We may use additional processes to verify your identity before we reveal or delete any of your Data, including two-factor or two-step authentication measures to ensure we can identify you.
This list may not include all of your rights under applicable laws. If you believe you have additional rights, please contact us using the methods in this Policy.
If we at any time process Data without your express consent, you may opt-out or withdraw consent at any time.
Please note that exercising any of the above rights may limit or eliminate our ability to provide you the Services. If so, we may terminate the Services due to such requests.
We will try to comply with your request(s) as soon as reasonably practicable and at the very least as required under applicable law. Upon receipt of your written request, we will provide you with a copy of your information, although in certain limited circumstances we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request.
If a consumer is subject to a guardianship, conservatorship, or other protective arrangement under applicable law, the consumer’s guardian, conservator, or other authorized representative may exercise the consumer’s privacy rights on their behalf. We may require documentation verifying the authority of the individual acting on behalf of the consumer before processing such a request as permitted by applicable law.
We provide information in response to valid consumer privacy requests free of charge up to two (2) times in any twelve (12) month period. If we determine, in our sole yet reasonable discretion, that a consumer’s requests are manifestly unfounded, excessive, or repetitive, we may either charge such consumer a reasonable fee to cover the administrative costs of fulfilling the request or decline to act on the request. If we choose to charge a fee or refuse to act, we will provide you with an explanation of our decision, including why the request is manifestly unfounded, excessive, or repetitive.
Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages while continuing to use the Services.
Further, you may opt-out or disable certain functions on your particular device, preventing us from processing Data. For example, you may disable geolocation or GPS functionality on your mobile device or disable push notifications. If you disable such features, your ability to use and access the Services may be limited.
To exercise any of these rights, or if you have any questions about our processing of your Data, please contact us at privacy@fullcast.com or at any of the other methods listed at the end of this Policy.
A. Privacy for EU/UK Residents
The Regulation (EU) 2016/679 (General Data Protection Regulation) made effective in Europe on May 25, 2018 (“GDPR”) requires that we clearly describe to data subjects the data we process and how we use that data. This Policy does that and if you have any questions for us regarding our data processing, please contact us at privacy@fullcast.com or using the GDPR-specific methods listed at the end of this Policy. We comply with the GDPR requirements to the extent they apply to us.
We are based in the United States. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing in and to the United States and in our other locations.
Due to the nature of our Services, we act as a “Processor” as defined under the GDPR. If you believe that this role should be defined differently, please contact us at privacy@fullcast.com.
Pursuant to the GDPR, residents of the EU (and the European Economic Area (“EEA”), as applicable) have the right to obtain our confirmation of whether we maintain personal information relating to them in the United States. If you are a resident of Europe, upon request from you, we will provide you with access to the Data that we process about you. Please contact us if you have any questions.
Further, if you are a resident of the United Kingdom (“UK”), to the extent the GDPR as incorporated into UK law pursuant to s.3 of the European Union (Withdrawal Act) 2018 (as amended, the “UK GDPR”) applies to us, we will follow all supplemental requirements under the UK GDPR and you have all rights as a UK citizen under the UK GDPR. If you have any questions about our compliance with the UK GDPR, please contact us using the UK GDPR-specific contact methods listed at the end of this Policy.
B. Privacy for California Residents
California adopted the California Consumer Privacy Act (“CCPA”), which took effect at the beginning of 2020 and has now adopted the California Privacy Rights Act (“CPRA”), which fully took effect January 1, 2023. We comply with the requirements of the CCPA and CPRA to the extent they apply to us.
If you are a California resident, you may request to exercise your rights for any Data we have processed in the 12 months prior to your request. Such request covers any categories, sources, purposes, and, if applicable, third parties to whom we share the Data. Further, you can exercise any of your rights free of discrimination, for example, we cannot increase the price of the Services or decrease the quality of the Services because you exercise your rights.
Due to the nature of our Services, we typically act as a “service provider” as defined under the CCPA and CPRA. If you believe that this role should be defined differently, please contact us at privacy@fullcast.com or using the methods listed at the end of this Policy.
C. Other Data Privacy and Protection Laws
We strive to comply with all data protection and privacy laws in applicable jurisdictions, to the extent such laws apply to us and our Services. We strive to be transparent about our data processing activities and have disclosed our practices throughout this Policy. If you have any questions about your rights under any applicable data protection and privacy laws, please contact us privacy@fullcast.com.
Data Processing
When you interact with our Services, we may ask you to provide some Personal Information. When we request Personal Information, we will notify you as to why we are asking for Personal Information and how we will process this Personal Information.
Contact Data
The information we may process includes your personal and/or business contact information, such as your first and last name, email address, phone number, mailing address, and information about the organization you represent, and other similar data and identifiers.
Account Data
We process first and last name, username, and passwords when your Fullcast account is activated.
Professional and Employment Data
We may process your job title, professional certifications details, employment history, and similar information when you register for our events, participate in user research, or apply for a job at Fullcast.
Payment and Billing Data
We process information necessary for processing payments and preventing fraud, including bank account details and other related billing information.
Location Data
We process your IP address (details below) and convert it to location for (1) security monitoring (2) supporting some features, such as IP whitelisting, country level location whitelisting, (3) Delivering location-based help and website details, (4) managing privacy based on local jurisdiction, and (5) to share with our third-party partners for targeted advertising purposes.
Other Data
Examples of other Data that we may process from you includes information you provide when you interact online with our customer support channels, or any additional information you chose to provide to us while interacting with our Services.
Data Processed Automatically
We may process Data automatically from your device, such as through the website’s internet access logs and technology.
Device Data
We may process Data about your device, including internet protocol (“IP”) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
Online Activity Data
We use cookies or similar technologies to analyze trends, administer our website, track users’ movements around the website, and to gather other information about our user-base. You can control the use of cookies at the individual browser level by updating your cookie preferences, but if you choose to disable cookies, it may limit your use of certain features or functions on our Services.
Our website includes social media features, such as the Facebook like button and widgets, such as the “Share This” button for Twitter (aka X) and LinkedIn. These features may process your IP address and the page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.
Data Process from Third Parties
We may process Data automatically from your device, such as through the website’s internet access logs and technology.
Data Brokers
We may receive commercially available data such as name, mailing address, email address, job title, and other business contact details from third parties.
Advertising Providers
Our third-party providers may use technologies such as cookies to automatically process information about your activities on our site and other sites to provide you with advertising based upon your browsing activities and interests. You can change your cookies settings at the individual browser level by updating your cookie preferences, but if you choose to disable cookies, it may limit your use of certain features or functions on our Services.
Analytics Providers
We may receive Anonymized Data from third-party sources including selected partners and companies that specialize in providing enterprise data, analytics, and software as a service.
Links to Third-Party Sites
Our websites include links to other third-party sites for your convenience and information. If you access those links, you will leave the Fullcast websites and if you submit Data to any of those third-party sites, your Data is governed by their privacy policy, which may differ from ours. Fullcast does not endorse or make any representations about third-party websites. We encourage you to carefully read the privacy policy of any website you visit.
Opt-Out: You may opt out of the sharing your Personal Information by locating the cookie preferences link in the footer of our website at fullcast.com.
Data Submitted through the Fullcast Platform
While using the Fullcast platform, customers may load various types of Data to our platform. Platform Data is governed by the contractual agreements between Fullcast and customers. Fullcast will not disclose or distribute any such platform Data except as provided in the contractual agreement between Fullcast and the customer or as may be required by law.
How We Process Your Personal Information
We process your Data for the following business purposes:
Provisioning and operating:
We process your Data to operate our Services. Data processed through the platform is limited to the purpose of providing the Service for which a customer engaged Fullcast.
Marketing and advertising:
We may contact you with marketing and promotional information (in accordance with your selected marketing preferences) about products and services that we offer and send you information regarding us. You can select “unsubscribe” from any of our email marketing communications or write to us at privacy@fullcast.com and we will update your preferences.
Billing and payments:
We process your Data to invoice and process payments.
General communication:
We may process your Data to respond appropriately to your comments, questions, requests, and inquiries.
Product service communication:
We may process your Data to communicate with you directly for upcoming product releases, service updates, or if we detect suspicious activity on your account.
Product support and improvement:
We process your Data to address or prevent service or technical problems and to respond to support issues. We may also process your Data to improve the performance of our products, services, and support channels.
Security:
We process your Data to provide online security for our Services. We may also maintain additional security measures, such as CCTV, to safeguard our physical locations.
Research and development:
We process your Data to innovate new and existing product features using research and development tools and incorporating data analysis activities.
Mergers and acquisitions:
If we take steps to enter into a reorganization, restructuring, merger, acquisition, or transfer of assets (“Business Transfer”), we may also process your Data as reasonably necessary to give effect to that Business Transfer.
Job applications:
We may process your Data to manage your job application process.
Events and webinars:
We may process your Data to facilitate conferences, webinars, and other events.
Compliance with law:
Where required, we may process your Data to comply with applicable laws, regulations, court orders, government, and law enforcement requests, to investigate security and privacy incidents, and to solve any customer disputes.
Legal basis for processing:
Under the General Data Protection Regulation (GDPR), we process your Data on several different legal bases, as follows.
Based on necessity to perform contracts with you:
When you access, use, or register for our Services, you form a contract with us based on the applicable terms of use or terms of service. We need to process your Data to discharge our obligations in any such contract, fulfill your requests and orders, answer questions and requests from you, and provide tailored customer support.
Based on compliance with legal obligations:
We may need to process your Data to comply with relevant laws or regulatory requirements, and to respond to lawful requests, court orders, and legal processes.
Based on our legitimate interests:
We process your Data to send you invitations to relevant Fullcast products, services, and newsletters (unless you have opted out), understand which offerings may be relevant to you, and to improve our products, solutions, and business practices.
Based on your consent:
In certain situations, we process your Data based on your consent. When applicable, we will ask for your consent before we process your Data. You have a right to withdraw your consent at any time. We may also process your Data as instructed by you for other purposes, which we would describe to you when we process the Data.
Other Sharing of Your Information
Fullcast takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potential or actual Personal Information. Fullcast discloses potential Personal Information only on an as needed (or required) basis as follows:
To Fullcast employees that: (i) need to know that information to process it on our behalf or to provide the Services; and (ii) that have expressly agreed not to disclose it to others. Note that some of those employees and contractors may be located outside of your home country; by using the Services you consent to the transfer of such Data to them for processing.
To Service Providers: We may disclose your Data to affiliated and contracted service providers such as our hosting, billing, collaboration, email service, analytics, advertising, customer service, event, or campaign management providers to help us with delivery our Services. These companies are authorized to process your Data only as necessary to provide these services to us or on our behalf. The list of service providers can be found here.
As required by law, such to comply with a subpoena or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you if we are required to provide your Data to third parties as part of a legal process.
If we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request.
To Joint Marketing Partners: When we engage in joint marketing activities such as webinars, events, etc. we will explicitly request your consent before we share Data with these partners. We do not sell your Data to third parties.
Opt-Out. You may opt out of the sharing your Personal Information by locating the cookie preferences link in the footer of our website at fullcast.com.
Information for International Users
If you are visiting this website and/or accessing the Services from outside the United States, please be aware that you are sending Data (including Personal Information) to the United States where fullcast.io servers are located. This Data may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of Data and how its processed by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence, however, our processing your Data will at all times be governed by this Policy.
EU-U.S. transfer of personal data
When we transfer personal data out of the European Economic Area (“EEA”), Switzerland, and the UK to countries that do not benefit from an adequacy decision, as determined by the European Commission, we will rely on Standard Contractual Clauses approved by the European Commission and other contractual measures to ensure that adequate safeguards are in place with respect to the data.
Accessing And Updating Your Personal Information
Communications
If you have an account with us for access and use of our Services, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Fullcast and our Services. We primarily use our various product blogs and support documentation to communicate this type of information, so we expect to keep this type of email to a minimum.
Third-Party Processors
Fullcast uses various third-party services to create the best experience for users and for improving existing products and services. Third party services use cookies or similar technologies to analyze trends, administer the website, track users’ movements around our website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. Here is a complete up to date list of the third-party services we use to deliver our Services. In all instances, Fullcast manages the transfer of Data to the third-party services by transferring limited Data required to provide the service in encrypted formats.
Feedback & Support
If you send us a request (via a support email or one of our feedback channels), we reserve the right to publish it (in an aggregated form) to help us clarify or respond to your request or to help us support other users. We may provide technical support to service your account(s) with us. To do so, we may process certain Personal Information, with your consent, to access your account for the purpose of troubleshooting, running tests, and/or otherwise providing support. In providing technical support to you, we may potentially see other Personal Information viewable on your account pages. As with all other Data, we promise to process any Data we encounter in the process of providing support to industry-standard security and data protection standards.
Security, Data Storage & Retention
To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate processing of Data, we have put in place appropriate physical, technical, and administrative procedures to protect the Data you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interferences from illegally obtaining or tampering with your Data.
We encourage you to take precautions to protect your Data when you use the Services. Change your account password often, using a combination of letters, numbers, and characters, and make sure you use a secure connection. We also strongly recommend enabling two-factor authentication for signing into your account.
Fullcast will process your Data for as long as your email or account with us remains active and up to 35 days after the termination of the commercial relationship with us or needed for the purposes described above and/or as required by law. You may request access to certain Data about yourself by emailing privacy@fullcast.com.
Privacy Of Minors
We do not promote or offer the Services for use by anyone under the age of 18 (“minors”). Fullcast does not knowingly solicit or process Personal Information from minors, and we will not knowingly link to any third-party website or platform or host any customer sites that solicit or process Personal Information from minors. If you believe that a minor has disclosed Personal Information to us or that we have linked to such a third-party or user website or platform, please contact us at privacy@fullcast.com.
Policy Changes
We may update this Policy to reflect changes to our practices. If we make any change in how we process your Data we will notify you by email (specified upon registration), or we will notify you by means of a notice on this page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Appeals; Dispute Resolutions
If we decline to take action on a privacy request you properly submitted pursuant to this Privacy Policy, you may appeal our decision by submitting an appeal request using the same method you used to submit your original request, or by contacting us under the methods detailed in the Contact Us section below. We will review your appeal and respond in writing within sixty (60) days of receiving your appeal, including an explanation of any actions taken or not taken in response to your appeal. The appeal process is provided at no cost to you and is designed to ensure that your privacy rights are respected and addressed in a timely manner.
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you have the right to contact a regulatory body or data protection authority in relation to your complaint. In California, you may submit a complaint at the following link: http://cppa.ca.gov/webapplications/complaint.
Alternatively, you can contact the data protection supervisory authority in your jurisdiction for assistance. Contact details for data protection authorities in the EEA and the UK are available here, and for Swiss Federal Data Protection and Information Commissioner (FDPIC) here.
Contact Us
If you have any questions or suggestions regarding this Policy, please contact fullcast.io via email at privacy@fullcast.com.
Fullcast Inc
To exercise any of your privacy rights:
– please submit an Individual Rights Management request; or
– contact our privacy support team at privacy@fullcast.com; or
– You can also write to Fullcast at: Attn: Privacy Team,955 E 100 N #93
Payson, UT 84651.
General Data Protection Regulation (GDPR) – European Representative
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), Fullcast, Inc. has appointed European Data Protection Office (EDPO) as its GDPR Representative in the EU.
You can contact EDPO regarding matters pertaining to the GDPR:
– by using EDPO’s online request form: https://edpo.com/gdpr-data-request/
– writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, BelgiumUK
General Data Protection Regulation (GDPR) – UK Representative
Pursuant to Article 27 of the UK GDPR, Fullcast, Inc. has appointed EDPO UK Ltd as its UKGDPR representative in the UK.
You can contact EDPO UK regarding matters pertaining to the UK GDPR:
– by using EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/
– by writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom
