Governance That Gives You Control
Fullcast provides granular access controls, approval workflows, and comprehensive audit trails so your team stays in control of every change to your revenue operations.
Built-in Controls for Every Change
Revenue operations move fast, but that doesn’t mean changes should go unchecked. Fullcast gives your team the access controls, approval workflows, and audit visibility to move quickly without sacrificing accountability or compliance.
Role-Based Access Control
Fullcast supports RBAC with predefined roles including Data Stewards, Data Custodians, System Administrators, Customer Users, and Internal Users. Admins can create custom roles with granular permissions tailored to specific responsibilities, enforcing least-privilege access across the platform.
Audit Log Export
Customers can subscribe to a dedicated stream for real-time audit event notifications, integrating directly with external SIEM systems. Data exports are available in JSON, XML, or CSV formats and delivered through access-controlled interfaces or secure connections.
Comprehensive Audit Trail
The audit trail captures user and administrative actions including Create, Read, Update, and Delete (CRUD) operations, configuration updates, employee access to customer data, root-level access, failed logins, network changes, and AI agent invocations. Logs and interaction metadata are retained for up to 30 days, with backups purged within 35 days after contract termination.
Built-In Guardrails
Role-based access controls govern who can change what and when, limiting configuration to trained power users. Critical changes require approval workflows before going live, creating a check-and-balance process that keeps quality high. A declarative, no-code interface ensures business users configure complex logic through visual builders (not code) reducing the risk of errors.
Read More About Our Privacy Policies
Compliancy at Fullcast
Fullcast maintains current SOC 2 Type II compliance through annual independent audits, with GDPR and CPRA compliance across the platform. Our trust portal at trust.fullcast.com gives prospects and customers on-demand access to audit reports and our published subprocessor list, with disaster recovery targets of a 4-hour RTO and 24-hour RPO.
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Security at Fullcast
Fullcast's infrastructure is primarily cloud-hosted and architected for high availability across multiple availability zones, with annual third-party penetration testing and SAML 2.0 SSO via Okta. Our documented incident response plan ensures affected companies are notified promptly in the event of a security incident, with ICO notification within 72 hours where GDPR applies.
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Privacy at Fullcast
Fullcast does not sell or disclose customer data beyond what is described in our Privacy Policy. Upon contract termination, data is processed for up to 35 days before purge. For non-U.S. customers, cross-border data transfers are governed by Standard Contractual Clauses included in our Data Protection Agreement, available on request, with privacy oversight from our CTO.
Learn MoreFrequently Asked Questions
What RBAC roles does Fullcast support?
Fullcast includes predefined roles such as Data Stewards, Data Custodians, System Administrators, Customer Users, and Internal Users. Admins can also create custom roles with granular permissions.
How does Fullcast prevent territory overlap?
SmartPlans evaluate user-defined business rules and embedded GTM logic to prevent overlap, producing explainable and auditable outcomes.
What does the audit trail capture?
The audit trail logs user and admin actions, CRUD operations, configuration changes, data access by employees, root-level access, failed logins, network changes, and AI agent invocations.
Can I export audit logs?
Yes. Customers can subscribe to a dedicated real-time audit event stream or export logs in JSON, XML, or CSV formats via secure, access-controlled interfaces.
How long are audit logs retained?
Logs and interaction metadata are retained for up to 30 days. Backups are purged within 35 days after contract termination.
What can admins configure without Fullcast support?
Admins can manage user roles, permissions, access controls, temporary employee access, and SSO/SAML setup independently. More complex configurations are supported during onboarding or via support channels.
