Fullcast Acquires Copy.ai!
by Nathan Thompson | Dec 8, 2025 | Customer Success
Most companies pay their Customer Success teams with ad hoc bonuses and disconnected Management by Objectives (MBOs), creating a major gap between effort and revenue impact. While a recent survey shows thatย 93% of companiesย use performance-based pay, most CS plans...We are excited to announce that Fullcast has acquired Commissionly!
Bala Balabaskaran didnโt set out to become a founder; he built Fullcast because the tools he needed didnโt exist.
As VP of Go-to-Market Technology and Operations at Salesforce, Bala was charged with aligning sales, support, and service across a massive global organization. But even with world-class systems and teams, the process was fractured: plans made in spreadsheets didnโt translate to execution. Territory changes took weeks. GTM strategies were outdated the moment they were finalized.
So Bala built something better.
With decades of experience at Microsoft, HP, and Salesforce, and multiple patents in enterprise software, Bala knew how to create systems that scale. In 2016, he co-founded Fullcast, a platform that unites planning and execution so RevOps teams can move at the speed of change.
