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The Hidden CRO Commission Challenges with Brennan Petar

Nathan Thompson

The leap from top-performing individual contributor to executive leader is where most careers stall. It demands a complete reinvention of your mindset, skills, and strategic value.

Brennan Petar, President of Hฤpara, is a leader who has successfully navigated this exact path from sales to RevOps, and to the C-suite. He shared his journey on a recent episode ofย The Go-to-Market Podcast, providing a practical blueprint for others to follow.

His progression reveals how a foundation in sales and a mastery of RevOps create the ultimate training ground for achieving executive leadership.

As modern businessesย rely more on revenue operationsย to drive predictable growth, his experience offers a clear guide on building systems, scaling impact, and making the C-suite leap. This is how you translate individual success into organizational excellence.

From Individual Contributor to Process Architect

The first leap to executive leadership requires you to stop executing plans and start designing the systems the entire organization runs on.ย The most critical transition is moving from executing a plan to designing the entire system.

For Brennan Petar, this meant moving from sales into Revenue Operations, a shift that laid the groundwork for his entire executive career. This stage is about transforming individual expertise into a scalable, repeatable framework for an entire team.

Why Your Experience as a Seller Gives You an Unfair Advantage in RevOps

To build systems that sellers will actually adopt, you must first understand their world. Brennan emphasizes that his background as a quota-carrying seller was the perfect preparation for RevOps because it gave him an empathetic understanding of the sales engine, its friction points, and what truly drives success.

“I had the benefit of actually feeling the burden of being a seller, carrying a quota and the responsibilities associated with it,” Brennan explains. “I actually think that that prepped me very well for a transition into [RevOps].”

This empathy is not a soft skill; it is a strategic advantage. It allows you to move beyond theoretical processes and design workflows that genuinely help, not hinder, revenue generation. When you have felt the pain of a clunky CRM or an illogical lead routing process, you are uniquely equipped to fix it in a way that earns trust and adoption from the team.

Moving From Following a Playbook to Authoring It

Moving to RevOps is a shock to the system. As a seller, you are often given a clear task and a playbook to follow. As a RevOps leader, your job is to create that playbook from scratch.

“As a [RevOps] leader, you have to invent the process and the structure for others,” Brennan notes. This shift from execution to invention requires embracing ambiguity. It involves codifying best practices, designing enablement plans, and building the operational infrastructure that allows the GTM team to scale predictably.

When faced with this challenge, establishing a coreย RevOps as a philosophyย can provide the guiding principles needed to build a cohesive system from the ground up.

The “Scaffolding” Approach to Overcoming Operational Complexity

Faced with the daunting task of building a RevOps function, Brennan adopted a practical methodology he calls “scaffolding.” Instead of trying to solve every problem at once, he focused on the most pressing issue first, solved it, and then moved to the next, all while aligning to a larger strategic framework.

“I found taking baby steps along the way and then looking back was the best path for me,” he says. This incremental approach builds momentum and demonstrates value quickly. Resist the urge to fix everything at once.

By focusing on one high-impact problem at a time, you can build a world-class operational structure that once seemed unimaginable. This type of iterative improvement is a core tenet of effectiveย process optimization.

Systematizing Success Across the GTM Function

Once you have built the system, you must scale it with technology and data to expand your strategic influence beyond your core operational duties.

With a solid operational foundation, your next task is to scale that impact across the entire go-to-market organization. This involves leveraging technology, ensuring data integrity through automation, and expanding your strategic influence beyond traditional operational duties.

Using Technology to Build Trust and Alignment

The right technology does more than just automate tasks; it builds the trust and alignment that are the true currencies of a high-performing team. Brennan implemented tools for conversational intelligence and go-to-market planning to create transparency and efficiency.

He highlights how using a platform to design territories and set quotas was critical for motivating his team because they could trust the process.

“Ultimately I could give you a quota and say, here’s your geography. But if you don’t believe that it was built with integrity and fairness, you’re not gonna work as hard,” Brennan states. When the team believes the GTM plan is data-driven and equitable, their performance increases dramatically.

A dedicated GTM planning platformย helps RevOps leadersย achieve this by replacing cumbersome spreadsheets with a single source of truth, as companies likeย Collibraย andย Udemyย have discovered.

With nearly 77% of sellers missing quota, as noted in theย 2025 Benchmarks Report, building a fair and efficient plan is more critical than ever.

Automating for Data Integrity and Repeatable Performance

Building a high-impact team requires a foundation of reliable data, yet manual data entry is often a source of error. “When you’re reliant on people, you often get bad data,” Brennan cautions. He found that automating simple processes, like dispositioning leads or logging meetings, was key to ensuring data integrity.

To build a GTM process that can grow, you must systematize workflows to remove the risk of human error. When youย automate GTM operations, you not only improve the quality of your analytics but also free up your team to focus on high-value activities like selling. This positions RevOps as the rightfulย steward of dataย for the entire revenue engine.

How RevOps Can Influence Corporate Strategy

The most valuable RevOps leaders think like business leaders. To accelerate his career, Brennan actively looked for ways to “bolt on” impact beyond his core responsibilities. This meant expanding into corporate strategy, market development, and even unconventional areas like government affairs.

He recalls, “I took on the task of, ‘All right, I’m gonna hire lobbyists and I’m gonna go get funding approved to overcome the pricing objection and grow the revenue footprint.'” By connecting operational data to broader business challenges, RevOps can influence product, finance, and corporate strategy.

This positions the function not as a cost center but as aย driver of strategic growth.

Leading High-Impact Teams Across the Entire Organization

The final leap requires translating your RevOps principles to the entire business, which means embracing discomfort and learning to lead functions you do not fully understand.ย The final step in the journey from quota carrier to president involves translating RevOps leadership principles to the entire organization.

This requires a growth mindset, a strategy for managing personal blind spots, and a blueprint for sustainable leadership.

Embracing Discomfort

Brennan attributes his career success to one core trait: a growth mindset. “I wouldn’t be sitting in this seat if I didn’t have that growth mindset,” he says. “Being uncomfortable is sometimes the best way to grow.”

To reach the executive level, you must actively seek out challenges that expose your weaknesses. This is fundamentally uncomfortable, and most people avoid it.

While comfort leads to stagnation, strategic discomfort is the catalyst for the growth required to lead an entire company. It is about pushing into unfamiliar areas to continuously expand your capabilities.

How to Lead Functions You Don’t (Totally) Understand

As president, Brennan does not have deep expertise in every function, such as engineering. His strategy for overcoming this is to “blind spot check” by building a system of trusted expertise around him.

He explains, “For areas that you don’t understand, that’s where you have to lean on mentors, you have to lean on external expertise, and ultimately you have to hire people you trust.”

Executive leadership is not about knowing everything; it is about hiring proven leaders, empowering them to execute, and holding them accountable through clear KPIs. Mastering theseย executive partnershipsย is crucial for C-suite success.

Your Blueprint for the Path to President

Brennan offers clear, actionable advice for those looking to follow in his footsteps.

  • For sales professionals:ย Master the entire GTM funnel, from marketing to sales. A deep understanding of the process is your ticket into RevOps.
  • For RevOps professionals:ย Continuously find ways to add value to other parts of the business. Build a compelling story of your cross-functional impact, as this narrative is your most valuable career asset.

Be willing to make strategic moves, which might even mean taking a step down in company size to gain a step up in responsibility. As Brennan did, this can be the perfect way to position yourself for a top leadership role. The key is to intentionallyย cultivate your careerย with an eye on the bigger picture.

Sustaining High Performance in Yourself and Your Team

Brennan Petar’s path proves that building high-impact teams starts with building a high-impact self. The journey from individual contributor to executive is not about mastering a single skill but about mastering a process of continuous growth.

True leadership, however, is sustainable.

Brennan’s final piece of advice is a crucial one: avoid burnout by taking time for yourself. Leaders who prioritize their own well-being are better equipped to lead their teams for the long run. The ultimate lesson is that organizational excellence is a direct reflection of the leader’s personal commitment to growth, resilience, and balance.

To build a GTM plan with the integrity and efficiency needed to motivate a high-impact team, you need a single source of truth. See howย Fullcast helps RevOps leadersย eliminate spreadsheets and slash planning cycles.

Nathan Thompson