Fullcast Conversational Intelligence Removes 50 Hours of Monthly Call Review and Accelerates Revenue Activation
Pestshare
Property Tech/Service
Customer Success
How Pestshare's CS team stopped auditing sales recordings by hand to prepare for onboardings — and how it impacted Pestshare's financials.
At a Glance
50 HRS → 0
monthly time spent manually sifting through sales recordings to prepare for onboardings
10 CRM fields
automated in HubSpot to streamline the sales-to-CS handoff
100%
of required call details captured, with no manual review
New Workflow, New Value
Sales call happens → Fullcast Conversational Intelligence extracts and structures the 10 required fields → Onboarding context prepared automatically for CS team → Onboarding starts sooner, activation starts sooner
The Challenge
The CS Team Was Manually Watching Sales Calls to Extract Critical Context
To prepare for a single onboarding, a Pestshare CSM had to watch several hours of sales footage to hunt down about 10 specific pieces of due-diligence and context. Across the whole team, this amounted to about 50 hours of video per month — all due to the incapability of their old conversational intelligence tool.
But the negative consequences were much steeper than wasted time.
Because Pestshare doesn't capture revenue until customers are onboarded, this manual workflow was very costly.
The Solution
Fullcast Conversational Intelligence Eliminated 100% of the Time Dedicated to Manual Onboarding Prep
The Fullcast Conversational Intelligence team tailored an AI workflow to capture all 10 fields, automatically. The Pestshare CS team was no longer bogged down by the mind-numbing task of watching dozens of hours of video per month.
Time-to-value for Pestshare customers improved dramatically. And Pestshare sped up revenue capture.
And the timing of all this mattered to Pestshare. They had just raised and were scaling. This huge efficiency gain gave them more confidence in their growth story.
"My team spent 50 hours a month watching sales recordings to manually prep for onboardings. But now Fullcast Conversational Intelligence automatically adds that information to the CRM, saving CS days of effort per month."
Scott Stollwerk
Chief Sales Officer, Pestshare
Additional Value Props
Less Time Redlining Contracts
When a new customer tries to redline a contract, Scott feeds the contract to Fullcast Conversational Intelligence and asks it to defend Pestshare's stance on a disputed term. As Scott puts it, that's roughly 90% less redlining to do — and they're still closing just as many deals, without having to change their terms as often. Original terms survive procurement, translating to improved sales cycles and win rates.
Faster Onboarding of New Hires
New hires get a Fullcast Conversational Intelligence license instead of manual hand-holding. Scott notes he used to have to hold people's hands through step 53 — now reps know the pitch and objections within weeks. The new VP of Marketing used it on day one to pull every customer objection from call history.
Automated Sales Scorecards
Monthly scorecards are generated for every AE off their last ten meetings, each with three improvement areas.
The Results
50 hours a month of manual call review eliminated,
freeing the CS team from watching sales footage to prep for onboardings
10 CRM fields automated end-to-end,
standardizing the sales-to-CS handoff
100% of required onboarding details captured,
with zero manual review
Faster revenue activation,
since Pestshare doesn't recognize revenue until onboarding is complete
~90% less contract redlining,
with original terms surviving procurement more often
Faster ramp for new hires,
replacing manual hand-holding with self-serve access to call history and objection handling