Your Data Never Trains Our Models.
Fullcast’s AI capabilities are built on a simple principle: your data is yours. We do not use customer data to train our models, ever.
Enterprise AI, Built on a Foundation of Trust
Fullcast brings AI into your revenue operations without compromising the security, governance, and compliance standards your organization requires. From PII masking to role-based access controls, every layer of our AI architecture is designed to protect your data and give you full visibility into how AI is being used.
Your Data Is Never for Quota Accuracy
Fullcast is built for Salesforce-native organizations. Your quota plans sync directly to your CRM, eliminating the manual reconciliation that consumes RevOps hours and introduces errors. When quotas change, Salesforce reflects reality immediately (not after a weekend of data cleanup).
How Fullcast AI Works
Fullcast AI is tightly integrated into the platform and designed with a boundary-aware architecture. All AI interactions, including assistant queries, automated planning features, and external model connections, operate within Fullcast’s existing security boundary, not outside it.
Security Controls
Fullcast AI operates as an extension of the platform’s trust boundary, not a bypass. All AI features respect the same access controls, audit policies, and security boundaries that govern the rest of the platform.
insights & knowledge
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FAQ
Questions, answered.
Does Fullcast use my data to train AI models?
No. Fullcast does not use customer data to train, fine-tune, or adapt any AI model. This includes structured data, metadata, user queries, and system-generated content. Customer data is never used for model training in any form.
What happens to my queries and interaction data?
User interaction metadata is temporarily stored in a secure, encrypted environment for up to 30 days to maintain session continuity, then automatically purged. Query data is only retained beyond that if a user explicitly provides feedback, and even then, it is reviewed manually, never shared with model providers, and never used for training.
Can I turn off query logging for my organization?
Yes. Administrators can disable query logging entirely for their users through admin-level platform settings.
Does the AI assistant have access to all of my data?
No. Fullcast’s AI features operate within the platform’s existing role-based access control framework. The AI assistant cannot access or expose data that a user is not already authorized to view.
Does Fullcast offer managed services?
Yes. Our elite GTM managed services act as a scalable extension of your team across six pillars — technical administration, process optimization, data management and insights, revenue architecture, compensation management, and integrations and tooling.
How does Fullcast prevent sensitive data from being exposed to external AI models?
Before any external model interaction, a dedicated PII masking layer identifies and redacts sensitive identifiers. All external model requests are authenticated, scoped, and access-controlled. Active monitoring detects and blocks prompt injection and other adversarial inputs in real time.
Is Fullcast's AI architecture covered by your compliance program?
Yes. Fullcast’s AI features are governed by the same SOC 2 Type II, GDPR, and CPRA compliance program that covers the broader platform. Full documentation is available at trust.fullcast.com.